Refund policy

REFUND & RETURN POLICY — PIMMS Resale Services
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Most of what we sell is pre-owned, one-of-a-kind, and sold as described and shown in the photos. Please read the description and look at all photos before you buy. If you are not sure about size, condition, or fit, message us before ordering. We are happy to help you decide.

RETURNS — 7 DAYS

You may start a return within 7 days of delivery (for shipped orders) or 7 days of pickup (for local pickup orders).

To start a return, contact us at contact@pimmsreseller.com or call/text (925) 206-7931 with your order number. We will give you the return address and instructions. Please do not ship anything back before you hear from us.

The buyer pays return shipping, except when we made the mistake (see below).

Items must come back in the same condition they were sold in: unused, unworn, unwashed, and with every part, accessory, and piece of packaging that came with them.

Once we receive and inspect the return, we refund the item price to your original payment method within 5 to 10 business days. Original shipping charges are not refunded on buyer's-remorse returns.

Items that come back worn, washed, damaged, incomplete, or in different condition than sold cannot be refunded and will be returned to the buyer at the buyer's expense if they want them back.

WHEN WE MADE THE MISTAKE — WE MAKE IT RIGHT

If we sent the wrong item, the item arrived damaged, or it is materially different from its description and photos, contact us within 7 days of delivery with a photo of the issue. We will cover return shipping and refund you in full once the item is on its way back, or work out another fair fix with you.

FINAL SALE — NO RETURNS

The following cannot be returned:
- Items clearly marked Final Sale or Clearance at the time of purchase
- Furniture and large local-pickup items once you have inspected and accepted them at pickup
- Personal / hygiene items, for health reasons

ONE-OF-A-KIND ITEMS

Because most items are one of one, we cannot offer exchanges for a different item. An approved return is a refund, not an exchange.

Questions before you buy? Call or text (925) 206-7931 or email contact@pimmsreseller.com.